How can we help?

Use our Get Started flow. It’s a single form designed for new families that reaches a named family coordinator within one business day. They run insurance benefits, walk you through the clinical model, and set up a first session - typically within four weeks of submission. No commitment, no pressure, no hard sell.

Use the Get Started form anyway and write that in the “How can we help?” field. The first call costs nothing and ends with three honest outcomes: we’re a fit, we’re not but here’s who is, or you’re not ready yet. We don’t enroll families who shouldn’t enroll.

If you do not yet have an autism diagnosis, Clementine can refer you out to a qualified independent clinician to get an evaluation. If your unsure where to start, visit our Free Screener and Diagnosis page to learn more about the evaluation process. Once you have your diagnosis - start with the Get Started flow and our coordinator will route you into assessment first, then ABA if appropriate.

Reach out directly to your assigned family coordinator (you have their direct line and email). For anything urgent outside business hours, call our main number above. For billing or insurance specifically, see the next section.

Pediatricians, neurologists, SLPs, OTs, and school psychologists use our referral page. We confirm receipt within one business day from a named coordinator and loop back with consented progress updates - you don’t lose track of your patient.

Email [email protected] with “Provider question” in the subject. Our clinical leadership monitors that inbox directly and replies within one business day.

See open paths for BCBA, RBT, and family coordinator roles. We hire slowly but actively, so even if a path isn’t posted, email [email protected] and we’ll keep you in mind for the right opening.

Email [email protected] with deadline and angle in the subject line. We acknowledge media inquiries in a timely manner.

See our Insurance page or our Billing page for more information for typical scenarios - copays, deductibles, EOB’s, or prior authorizations. For something specific to your family’s plan, email [email protected] directly. Billing has its own dedicated team - they’re faster than the main intake line for ongoing operational questions.

Email [email protected] with “Partnership inquiry” in the subject and one paragraph about who you are and what you’re proposing. We answer every inquiry, but we’re deliberately small and selective about partnerships - please don’t be offended if we say it’s not a fit right now.

Email [email protected] with “Feedback” in the subject. Feedback goes directly to our operations leadership - not the team you’re commenting on. For complaints involving patient care or HIPAA concerns, please call us directly so we can address it in a timely manner.

Use any of the quick channels at the top of this page - phone or general email - and tell us what you need. We triage and route on our end. We track every channel and we don’t ghost.

That shouldn’t happen. Write to [email protected] with the subject line “follow-up needed” and reference what you sent originally; we’ll re-route and respond in a timely manner.